Customers are the lifeblood of any growing company. Their
return business brings reliable income and their referrals help you widen your
reach. According to the Adobe Digital Index Report, 40 percent of an American
business's revenue comes from repeat or return buyers, who are only eight
percent of a business's overall visitors. This means a small percentage of your
customers are helping you pay the bills every month.
By nurturing that eight percent and hopefully watching your
repeat customer base grow, you can keep your monthly cash flow strong.
Fortunately, there are multiple tools you can use to better interact with your
customers, while also keeping your response times short. Here are a few tools
that are designed to support your customer service efforts.
