Is the Customer Always Right?

Of course! I have heard the cliché; ‘the customer is king’. I however feel this cliché has led to a lot of customers amassing power and privileges unto themselves. Businesses have also almost learned to bear the rather difficult postures of some customers. I chanced upon a website called www.badconsumers.com, which is dedicated to small businesses (in the US) as a way of fighting back when they are abused by customers and other businesses. Admittedly, businesses exist because of them; if customers do not patronize products and services, businesses will go under. In fact, they will not even exist to start with. Businesses produce, consumers use.