The IT department has a reputation of being removed from the
customer service sector a bit too much, and being too wrapped up in their own
techie things. They are often seen as rude, insensitive, authoritative and
obstructive.
These stereotypes limit the effectiveness of the IT
department and make it difficult for the IT staff to do their jobs effectively.
This, in the long run, affects the business and makes everyone's day miserable.
Therefore, there is the need to foster a relationship of friendship and trust,
which will improve the efficiency and productivity of the IT department in an
organization.
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