Ritz-Carlton Hotels are renowned for
their brilliant customer service, and I often refer to them in my presentations on customer delight and the fact that all their staff have the
authority to spend up to $2,000 to
resolve a customer’s problem without having to refer to a manager! Well, here’s a wonderful story of this
in action, and it involves Joshie The Giraffe!
When Chris Hurn’s family came back from their holiday at
the Ritz-Carlton on Amelia Island in Florida they unfortunately returned
without Joshie The Giraffe, Chris’s young son’s ‘best friend’! They had left
him behind, and as you can imagine this caused huge stress and problems
sleeping!
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