A subject of interest in today’s
world is branding and more importantly, what differentiates an outstanding
brand from others.
When successfully launching a
brand, it is imperative to define the brand.
Karl Speak, the global expert on
branding, posits that “when most people think of a brand, they visualize a
slogan, a logo, a campaign, a promise or a product. A brand is much more. A
brand is “a powerful relationship fueled by a loyal belief system and knotted
to the principle of providing exceptional value."
From the definition, a brand is not
just a logo, a colour, a tagline, an advert, a product or a service, but rather
the essence or promise of what will be delivered or experienced.
Before a brand is launched it must
pass a brand strength “litmus test” which involves asking the following
questions:
Does my brand have a vital differentiator?
Will my brand create loyalty and
advocacy?
Does my brand provide a platform for
growth?
Will my brand act as an influence of
choice?
Does my brand present a framework
to integrate all the ways I want to be presented?
These five (5) critical questions
will help in digging deeper into the brand and with the right answers, will
place the brand in a better position before being launched.
Fundamentally, it is also
imperative that before launching a brand, the H’s and W’s are answered, i.e.,
who or what you are, why you are launching, when you are launching as well as
where, for whom and how you will launch your brand.
Who: This refers to knowing your
identity and vision, knowing your environment and your competition, among other
critical information relevant to your brand.
Why: Many questions must be
answered with regards to the reason for the decision to launch a brand. It is
imperative to identify the right reasons for decisions taken on a brand launch.
According to Martin Lindstrom, a Danish author, a brand is more than a word. It
is the beginning of a lifetime dialogue.
When: Brands often carefully
analyze seasons and periods before deciding on when exactly to launch. Doing
this is crucial because different elements could positively or adversely affect
the launch so you want to make sure that you choose the right time.
Whom: defining one’s target
audience is critical; this is referred to as Market Immersion. It involves
going above and beyond to learn your desired customer inside and out. What are
their problems and motivations? How do they relate these and where do they
congregate? Never assume anything about your target customer or your pitch will
seem unauthentic and miss its mark.
The target audience must be looked
at from both internal and external perspectives.
It is crucial to get the buy-in of
internal clients or staff. This is because they are expected to be the first
brand ambassadors, hence it is most suicidal for misalignment on their part
vis-a-vis the direction of the brand.
What your brand stands for and its
selling points should be known from the least to the highest ranking member
within the organization. They must be aware of these aspects and be passionate
about your vision. If they can relay the passion to consumers then they will be
invaluable to your brand’s future.
Where: defining the markets for the
brand launch is also important since it enables you to be relevant. It is
important to launch where you have something new to say or some more value to
add. That is the reason for significant insight gathering, to know whether you
would easily be accepted and what the likely challenges to the launch success
will be.
How: create a lifestyle and image,
have a master brand plan, be consistent in execution, execute the “wow factor.”
A major way to get underway and
successfully attract attention and gain followership and endorsement is by
making people feel like they are part of your brand’s mission. Even if your
brand is one that might seem mundane to most, focus on the bigger picture of
how your service or product can impact your consumers’ lives in positive ways.
By creating a lifestyle around your brand, you can begin to build up what is
known as a “social audience.”
After all the aforementioned
preparatory activities are accomplished, the following strategies must be
adhered to:
Brand Consistently
Decide on your logo and have it
designed, decide on a relevant tagline and colours and not only stick with
them, but make sure anything the customer comes in contact with includes them.
Consumers need to see these multiple times before your brand sticks in their
minds, so do not go changing things around before they have a chance to become
brain tattoos in consumer minds.
Have a Meaningful USP
Your unique selling proposition
(USP) should be just that–unique. It should solve a problem for your target
customer in a way that other products do not. Hone your USP’s message into an
elevator pitch and you will find your brand’s sweet spot for selling.
Brand Authentically
Basically, be honest with your
audience from the start. Do not over-promise. What you say has to be the
reality for the audience. If it is not, consumers will catch on and start
bad-mouthing your company.
Execute the “Wow Factor”
If you are not pushing what
differentiates your brand to those who need it most, then you are asking for
irrelevance and apathy from stakeholders. What makes your product pop should be
the driving force of your brand’s value to consumers.
Launch out differently in a way
that will leave people talking endlessly about your brand. It becomes a
springboard for a strong connection with your audience.
According to Max Edwards a brand
expert, measuring brand success is vital for every serious brand; there are a
number of steps to take to assess brand success which include talking to
potential customers, assessing brand recognition, focusing on your brand’s
identity, monitoring sales and response rates to your “branded” materials.
Nevertheless, immediate returns are not always expected as brands take time to
build and develop influence.
According to a Brand strategist,
Scott Talgo, “a brand that captures your mind gains behaviour. A brand that
captures your heart gains commitment.”
Step out boldly and launch your
brand, the world
awaits you.
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